NEOFANS is a fan community for adults aged 18 and over. Because it includes adult content, we comply with the law and protect users and performers through the measures below.
1. Age Verification (Multi-Layered)
- Browsing: The first time you open the page of an adult Creator, post or work, we show a screen asking you to confirm that you are 18 or over (remembered for one year). Adult photos, videos and covers in listings stay heavily blurred until you confirm. The adult label is set per Creator and per post, and posts and works declared to contain genital mosaics are always treated as adult.
- Registration: At login and registration, we ask you to confirm that you are 18 or over and to agree to the Terms of Service.
- Creators: Creators who receive earnings submit an identity document (driver's licence, My Number card, passport or residence card) and a selfie, and our staff visually check the date of birth and face. Operators of AI Characters must also verify their own identity.
- Payment: Credit card payment serves as a supplementary check that the payer is an adult.
2. Content Standards and Review
- Any appearance of persons under 18, or any depiction that makes a person appear to be under 18, is strictly prohibited.
- Mosaic censorship of any part showing genitals is mandatory (Article 175 of the Japanese Penal Code). Creators declare at posting that censorship has been applied, and staff replace anything judged uncensored with a fully mosaicked version or hide it.
- Sexual content featuring anyone other than the Creator must comply with the AV Act (details, in Japanese).
- Recordings made without the subject's consent, unauthorized reposts, and content endorsing violence or coercion are prohibited.
3. Reports and Response
Every post and Creator page has a Report button, and reports are also accepted by email (including from people who are not users). Reports of a suspected minor or lack of consent alert our staff immediately and are reviewed with top priority; content with a high risk of violation is hidden even before a conclusion is reached. All reports and complaints are reviewed and resolved within 5 business days, and the reporter is notified of the outcome. Where a violation is confirmed, we remove the content, suspend the account and report to the relevant authorities. Removal requests from persons depicted are handled by hiding the content without waiting for the review, then reviewing it. The detailed procedure is set out in Articles 11 to 13 of the Terms of Service.
4. Record Keeping (Equivalent to 18 U.S.C. 2257)
For Personal Creators, we keep records of name, date of birth, date of identity verification and the reviewer. The images of identity documents themselves are deleted 90 days after review.
5. Cooperation with Payment Service Providers
We follow the adult content standards set by our payment service providers (prohibited content, age verification, refund policy and card statement descriptors).
6. Applicable Laws
As a service for Japan, we comply with the Penal Code, the Act on Punishment of Activities Relating to Child Prostitution and Child Pornography, the AV Act, the Act on Prevention of Damage by Provision of Private Sexual Image Records, the Act on Specified Commercial Transactions, the Act on the Protection of Personal Information, the Payment Services Act and other relevant laws. For customers in the United Kingdom and the EEA, we also comply with the UK GDPR, the EU GDPR and applicable consumer protection laws. We decide our approach to Japan's regulations on adult entertainment businesses on the advice of the relevant authorities and experts.
7. Contact
Please send reports, requests from performers and inquiries from law enforcement agencies to support@neofans.net.